Choosing a provider is one of the most important decisions in an NDIS journey — and it's not always obvious what to ask. Here are five questions worth putting to any provider you're considering, including us. 1. Are you a registered NDIS provider? Registered providers are held to the NDIS Practice Standards and Code of Conduct, with independent audits to back it up. If registration matters for your plan type, always confirm it directly. 2. How do you match support workers to

The NDIS is full of acronyms, and accommodation supports are some of the most confusing. If you've seen "SIL", "ILO", and "STA" in your plan or in provider websites and aren't sure what separates them, here's the plain-English version. Supported Independent Living (SIL) SIL funds the support you need with everyday tasks — like cooking, cleaning, and personal care — while living in a shared or individual home. It's ongoing, ordinary daily support, not the accommodation itself.

If your current NDIS provider isn't quite the right fit, you're not stuck with them. Participants can change providers at any time — but it helps to know what the process actually looks like before you start. Here's how to switch without your supports grinding to a halt. 1. Get clear on why you're switching It could be communication, service quality, availability, or simply that your needs have changed. Knowing exactly what you want from a new provider makes it much easier to